Last Revised On: June 2025
These Terms of Service set forth the legally binding terms and conditions that govern your use of WOW Backup and Restore and all associated services including AI-assisted features. By accessing or using the Services, you are accepting these Terms on behalf of yourself or the entity you represent.
This service is for business use only and may not be used for personal, household or consumer purposes.
Wowzer Technologies Inc. provides the following services under these Terms:
WOW Backup and Restore is a backup and restoration application for Xero Cloud accounting, QuickBooks Online, and MYOB. This application connects to an organisation via its application programming interface (API) or similar method. This is a secure connection that relies on tokens and security provided by the API access provider to Wowzer Technologies and is passed on to the end user. Wowzer Technologies uses this same process to restore an application to a new cloud accounting organisation.
Wowzer Technologies also provides, or may in future provide, AI-assisted analysis and querying features that allow customers and their authorised users to query, analyse, and generate insights from their Customer Data using artificial intelligence. These AI-assisted features operate exclusively on Customer Data already stored by WOW Backup and Restore within Wowzer Technologies infrastructure. They do not require or establish new direct connections to source accounting platforms in order to generate AI responses.
AI-assisted features are provided as an extension of the Services. Use of AI-assisted features is subject to the additional provisions set out in the section titled AI-Assisted Features below. By activating or using any AI-assisted feature, you confirm your agreement to those provisions.
In order to use certain features of the Services, you must register for an account and provide certain information about yourself and your business as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Services. The Company may suspend or terminate your Account in accordance with the terms of this agreement.
You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify the Company of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited licence to use and access the Services.
The rights granted to you in these Terms are subject to the following restrictions:
Unless otherwise indicated, any future release, update, or other addition to functionality of the Services shall be subject to these Terms. All copyright and other proprietary notices on the Services must be retained on all copies thereof.
The Company reserves the right, at any time, to modify, suspend, or discontinue the Services (in whole or in part) with or without notice to you. You agree that the Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services or any part thereof.
Excluding any Customer Data (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services and its content, are owned by or licenced to Company or Company's suppliers. Neither these Terms nor your access to the Services transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited rights expressly set forth in this agreement. Company and its suppliers reserve all rights not expressly granted in these Terms. There are no implied licences granted under these Terms.
As between you and the Company, you retain all ownership and intellectual property rights in and to the Customer Data (defined below). Without limiting your obligations in this agreement, you grant to Company a non-exclusive, worldwide, royalty-free, irrevocable, fully paid-up right to use, process, and transmit Customer Data to provide the Services, including backup and restoration services and AI-assisted features as described in these Terms.
You agree that Company may collect and analyse data and other information relating to the provision, use, and performance of the Services (including information concerning Customer Data and data derived therefrom), and during and after the Term of these Terms, Company may: (i) use such data and information to improve and enhance the Services for other development, diagnostic and corrective purposes in connection with the Services, or other Company offerings; and (ii) disclose such data solely in aggregated or other de-identified form in connection with its business.
"Customer Data" means any and all information (including login or other account credentials), statements and other content, records, or files that you submit to, or use with, the Services (including content in the user's profile or postings) and any information, statements, and other content, records, or files collected on your behalf through the Services, including information belonging to your clients or other third parties on whose behalf you act. As between you and the Company, you are solely responsible for the Customer Data and, except as expressly set out in Company's Privacy Policy, you assume all risks associated with use of the Customer Data, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of the Customer Data that personally identifies you or any third party.
The Company does but is not obligated to backup any Customer Data, and Customer Data may be deleted at any time without prior notice if the Company finds you have violated these Terms of Service or failed to pay your bill for a period not exceeding three months. You are solely responsible for creating and maintaining your own backup copies of your Customer Data if you desire.
All Customer Data collected, processed, or backed up through our Services will be stored and maintained within the same country in which it was originally gathered unless otherwise required by applicable law or explicitly agreed upon in writing by both parties. We ensure that data residency practices comply with relevant national privacy and data protection regulations in Australia, New Zealand, Canada, the United Kingdom, and the United States.
Please read this section carefully. It governs how your Customer Data is processed when you use AI-assisted features within the Services. By activating or using any AI-assisted feature, you consent to the processing described in this section.
AI-assisted features allow you to query, analyse, and generate insights from your Customer Data using artificial intelligence. These features operate by submitting relevant portions of your Customer Data as read-only context to a third-party AI inference provider, which processes that context and returns a generated response. The AI model reads your data to answer your query in the same way a human adviser would read a document — the model is not modified, trained, or adapted by your data in any way.
AI-assisted features currently use the inference API provided by Anthropic, PBC ("Anthropics"), a US-based artificial intelligence company. When you submit a query using an AI-assisted feature, relevant Customer Data is transmitted to Anthropic's API infrastructure for the sole purpose of generating a response to your query.
You acknowledge and agree that:
By activating or using any AI-assisted feature within the Services, you:
AI-generated outputs reflect the Customer Data available at the time of the query and are subject to the limitations of the AI model used. Wowzer Technologies does not warrant the accuracy, completeness, or fitness for purpose of any AI-generated output. All AI-assisted outputs should be reviewed by a qualified accounting or financial professional before being acted upon or communicated to any third party.
Where AI-assisted features draw from backup data, outputs will reflect the data as at the most recent backup. A timestamp indicating when the underlying data was last updated will be included in or alongside AI-generated outputs where technically practicable.
Wowzer Technologies will transmit only the minimum Customer Data necessary to respond to a specific query. Customer Data is not transmitted in bulk to the AI inference provider. Each query is processed independently.
The following additional provisions apply in respect of AI processing depending on your jurisdiction:
The collection, use, and disclosure of personal information in connection with AI-assisted features is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using AI-assisted features, you consent to the cross-border disclosure of personal information to Anthropic's infrastructure in the United States, on the basis that Wowzer Technologies has taken reasonable steps to ensure Anthropic provides protections substantially similar to the Australian Privacy Principles.
The processing of personal information in connection with AI-assisted features is governed by the Privacy Act 2020 (NZ). By using AI-assisted features, you consent to the transfer of personal information to Anthropic's infrastructure outside New Zealand, on the basis that Wowzer Technologies has taken reasonable steps to ensure equivalent protections apply.
The processing of personal information in connection with AI-assisted features is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using AI-assisted features, you consent to the transfer of personal information to Anthropic's infrastructure in the United States, and acknowledge that such information may be subject to access by US authorities under US law.
The processing of personal data in connection with AI-assisted features is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Wowzer Technologies acts as a data controller in respect of your account data and as a data processor in respect of your clients' personal data. Anthropic is engaged as a sub-processor. The transfer of personal data to Anthropic's infrastructure in the United States is made on the basis of appropriate safeguards as required by UK GDPR Article 46. You are responsible for ensuring that your use of AI-assisted features in respect of your clients' data complies with your own obligations as a data controller.
The processing of personal information in connection with AI-assisted features is subject to applicable US federal and state privacy laws. Where your use of AI-assisted features involves the personal information of individuals in states with comprehensive privacy legislation (including California, Virginia, Colorado, and other states with enacted privacy laws), you are responsible for ensuring that your use of the Services meets your obligations as a business or controller under applicable state law. Wowzer Technologies acts as a service provider or processor in respect of personal information processed through AI-assisted features.
The following terms constitute the Acceptable Use Policy for the Services.
You represent, warrant, and agree that you have obtained, and will maintain at all times in the course of your use of the Services, all rights and authority (including from any customers or other third parties) as required for the transfer of Customer Data to Company, and as necessary to permit Company to lawfully access and use such Customer Data for the purposes of rendering the Services, including any third-party authorisations required for the access and use by Company of your (or your clients' and customers') credentials to access accounts maintained at financial or other institutions.
You further represent, warrant, and agree that you have obtained all necessary consents, authorisations, and rights required to permit Company to transmit relevant Customer Data to third-party AI inference providers for the purpose of providing AI-assisted features, where you elect to use such features.
Without limiting anything in this agreement, you agree not to use the Services to collect, upload, transmit, display, or distribute any Customer Data that:
Wowzer Technologies Inc. offers a Service that extracts some data from documents in your Account. Data Extraction may be performed by software and/or human teams. While we strive to consistently extract accurate and timely data, we may sometimes encounter technical or other difficulties. Wowzer Technologies Inc. is not responsible for the accuracy, timeliness, deletion, processing, conversion, storage or delivery of this data or any reliance on this data. Wowzer Technologies Inc. also does sometimes review this extracted data for accuracy. If the data is corrupted and not usable, Wowzer will not charge or collect any fee; this refers specifically to numbers and dates and excludes descriptions.
Wowzer Technologies Inc. offers Services where users can retrieve information, including documents, data and personalisation settings, from third-party accounts. While we strive to consistently retrieve accurate and timely account information, we may sometimes encounter technical or other difficulties. Wowzer Technologies Inc. is not responsible for the accuracy, timeliness, deletion, processing, conversion, storage or delivery of account information or any reliance on this information.
When you submit login information to Wowzer Technologies Inc., such as usernames, passwords, account numbers, PINs, security questions, or other information, you are granting permission to Wowzer Technologies Inc. to retrieve account information from third-party accounts on your behalf. You represent and warrant that you are entitled to submit this information to Wowzer Technologies Inc. for use for this purpose without obligating Wowzer Technologies Inc. to any limitations, restrictions or other obligations. By submitting this information you expressly authorise Wowzer Technologies Inc. to use this information to access and store account information on your behalf from third parties, and you expressly authorise these third parties to disclose your information to Wowzer Technologies Inc.
You understand and agree that Wowzer Technologies Inc. and the Services are not in any way sponsored or endorsed by third parties whose platforms are connected to the Services.
You will pay all fees agreed to at time of subscription. Any payment terms presented to you in the process of using or signing up for a paid Service are deemed part of these Terms of Service. All fees are billed in advance and are based on subscriptions purchased. Fees paid are non-refundable and payment obligations cannot be cancelled. Fees are based on the product offering at time of purchase and are not contingent on the delivery of future functionality. We may suspend our Services to you until unpaid fees are paid in full. Fees from time to time will be adjusted according to your transaction profile. Wowzer will notify you 30 days in advance of any increase or decrease in fees.
Some of the paid Services may involve a recurring payment plan, where charges automatically recur on a monthly, annual or another regular basis. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
The Services are provided on an "as-is" and "as available" basis, and the Company (and our suppliers) expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement. We (and our suppliers) make no warranty that the Services will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. If applicable law requires any warranties with respect to the Services, all such warranties are limited in duration to ninety (90) days from the date of first use. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
To the maximum extent permitted by law, in no event shall the Company (or our suppliers) be liable to you or any third party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these Terms or your use of, or inability to use, the Services, even if the Company has been advised of the possibility of such damages. Access to, and use of, the Services is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom. To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement (for any cause whatsoever and regardless of the form of the action), will always be limited to a maximum of fifty Canadian dollars (CDN $50). The existence of more than one claim will not enlarge this overall limit. You agree that our suppliers will have no liability of any kind arising from or relating to this agreement. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Subject to this section, these Terms will remain in full force and effect while you use the Services. We may suspend or terminate your rights to use the Services (including your Account) at any time for any reason at our sole discretion, including for any use of the Services in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Services will terminate immediately.
In this addendum the following terms shall have the following meanings:
Customer Personal Data: refers to any personally identifiable information relating to an individual which we are processing on your behalf as a Processor.
Data Legislation: all applicable laws and regulations relating to the processing of Personal Data and privacy as may be applicable from time to time, which includes the GDPR (EU General Data Protection Regulation 2016/679), UK GDPR and Data Protection Act 2018, Australian Privacy Act 1988 (Cth), New Zealand Privacy Act 2020, Canadian PIPEDA, and applicable US state privacy laws, and any successor legislation.
We will process Customer Personal Data for the purposes of providing our Services, including backup and restoration services and, where activated by you, AI-assisted analysis features. The obligations and rights in relation to the relevant personal data are as set out in this agreement.
We currently use the following sub-processors to assist in providing the Services. By accepting these Terms, you provide general authorisation for us to use these sub-processors, subject to the protections described.
| Sub-Processor | Location | Purpose |
|---|---|---|
| Amazon Web Services (AWS) | Multiple regions | Cloud infrastructure and data storage for backup services |
| Microsoft Azure | Multiple regions | Cloud infrastructure and data storage for backup services |
| Anthropic, PBC [NEW] | United States | AI inference API: processes Customer Data as read-only context to generate responses to AI-assisted feature queries. Data is not used for model training and is not retained beyond the processing window. |
We will notify you of any material changes to our sub-processor arrangements that affect the processing of Customer Personal Data. You may object to the appointment of a new sub-processor within 14 days of notification by terminating your subscription.
We agree not to process Customer Personal Data except in the following cases:
We agree that all staff who have access to and/or process Customer Personal Data will be obliged to keep the Customer Personal Data confidential.
We will ensure that appropriate technical and organisational measures are in place to ensure that Customer Personal Data is subject to an appropriate level of security, taking into account current technology, costs of implementation, and the nature, scope, context, and purposes of the processing undertaken.
Where Customer Personal Data is transferred outside the country of origin in connection with AI-assisted features (specifically, transmission to Anthropic's inference API infrastructure in the United States), Wowzer Technologies will ensure that appropriate safeguards are in place consistent with applicable Data Legislation in each jurisdiction, including:
These Terms shall be governed by the laws in effect in the Province of British Columbia, without reference to its conflicts of laws provisions. The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement. The parties confirm that it is their wish that these Terms as well as other documents relating to the Services, including notices and alerts, be drafted only in the English language.
These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an email to the last email address you provided to us (if any), and/or by prominently posting notice of the changes on our Services. You are responsible for providing us with your most current email address. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Services. Continued use of our Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Any controversy, claim or dispute arising out of, relating to, or in respect of these Terms shall be referred to and determined by a single arbitrator in a final and binding arbitration administered under the rules of ADR Institute of Canada, Inc.'s Arbitration Rules. Unless otherwise agreed to, all arbitration proceedings shall be held in English. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief.
THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS.
If you have any questions about these Terms, please contact us at: https://wowzer.tech/support
Wowzer Technologies Inc. | wowzer.tech | June 2025